FAQ

How long can I receive my soccer jerseys?

After we receive the payment, we will send out the items in 2-4 day

China-US/EUROPE/ Direct line: 10-15 days (we use this for most order by default )

EMS deliver: 5-25 days

Epacket/China Post deliver: 10-25 days

UPS/Fedex deliver: 5-15 days

Are these shirts the originals?

Most of the jerseys are replicas of the highest quality, made with the best materials. We work only with the best suppliers, which ensures consistency of quality for all the shirts we ship out. However, many of them are also originals. We always write in the jersey’s description if they are originals or replicas.

How can I know my order status?

Once we send the jerseys, we will give you a tracking number, with which you can check your order online.

We are also keeping an eye on your shoes until they reach you. You can check the track number on this link https://www.17track.net/en

Can I use the washing machine for soccer jerseys？

If your soccer jerseys without any name and number and patchs, you can wash it by washing machine.

If your soccer jerseys with name and number and patchs, you cant wash it by washing machine, pls wash it by hand,

Otherwise we dont accpet any problem from the jerseys name number and patchs.

Can I order a piece as sample?

Yes, you are welcome to order a piece before placing bulk order. we will sent the soccer jersey directly to your door by air,

but you need to pay the shipping cost.

How Can I Return A Faulty Item?

We will give a full resend or refund when the item you receive is different from the description or not satisfied with your jerseys.

A resend or Refund will be given after the item is received back to us It must be noted within 3 days of receipt.

You must contact us before shipping any items back. We will not refund shipping costs and do not reimburse for shipping back to me.

What should I do if my order doesn't arrive?

Please contact us if your order does not arrive as expected. The item might lost on the shipping way. we will reship new package for free

What should I do if I am missing an item or if I received a defective or incorrect item?

Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correc your order as efficiently as possible. We can usually reship new jersey for free.

Do you charge tax?

here is the all-in-one price . To most country,for example EUROPE, Normally you dont have to pay taxes ,we have prepaid the IOSS VAT , you will be not bothered by CUSOTM and Border, but in a very rare case, you need to pay the taxes again due to Occasionally double check that we can not control. at this situation . you need to be responsible for that .normally that is very little money below 10 USD. but the chance is below 1%

How do I change my order?

You can change or cancel your order at any time before it enters the shipping process.Please contact us by whatsapp, as soon as possible if you would like to change or cancel your order.

If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.

We cannot change, cancel, or correct your order in any way after it has entered our shipping process.

Package seized by the customs

Don’t worry! We get the delivery guarantee for you. If your package is lost or seized by the customs during delivery, 100% resend /refund if it is our problem. but if the problem happened due to your wrong address or wrong phone number. we need to negotiate a solution.

How to your maintain your jersey?

1. Many details of the jersey and shorts are printed by heat transfer printing and we suggest you wash the jersey and shorts by hand,

because machine wash could damage the details. If you insist on machine wash, please turn the jersey inside out first.

2. Please do not wash the printed or stamped area too hard, and avoid exposing the jersey and shorts in the sun for a long time.

Besides, please hang up the jersey when you don't wear it.

3. If the letter/number falls off, please put the jersey flat and cover the letter/number with a clean & non-stick paper,

and iron it with 150 °C (302 °F) for 7-8 seconds. If it doesn't work, please iron again.

Attention: Please do not iron the printed area directly ,Please put a paper or clothes over that .

What do if your package shows as delivered but you cant find it

If your tracking information shows that your package was delivered, but you can't find it:

Within 36 hours of expected delivery

• Verify the shipping address

• Look for a notice of attempted delivery

• Look around the delivery location for your package

• See if someone else accepted the delivery

• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

o Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival

Fans Version and Player Version

We have 2 version of our soccer shirt, one is Fans Version another is Player Version.

Fans Version

It is Normal size , Most of the team logo of the shirt is embroidery.

Player Version

It is slim cut , tighter & samller than Fans Version, some team logo and patch is printed, what's more,

normally it will with 2 line holes on both side .

What happens if I order the wrong size or shipping address?

We always allow 24 hours after any purchase to change your size or shipping address.

I have received a package with half my order, what happened?

Sometimes, we send packages from different locations, depending on the availability of our stock. However, when this is the case, you’ll always receive more than one tracking number.

What is your refund policy?

If there’s any problem at all with your jersey, and you are unsatisfied of it, we accept returns up to 14 days after the reception of your package. These are our terms for the returns:

Can I track my package?

You can always track your package. No exceptions. You can in fact track it right here:

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Company Info: Feedback; Customer Reviews; About Us; Contact Us; FAQ

User Center: Forget Password; My Orders; Tracking Order; My Account; Register

Payment & Shipping: Customs & Taxes; Locations We Ship To; Shipping Methods; Payment Methods